Shipping policy

SHIPPING POLICY

Effective Date: 25 September 2026

Welcome to HEQRA STORE. This Shipping Policy explains how we process and deliver orders placed through our online store.

1. ORDER PROCESSING

Orders are normally processed within 1–3 business days after successful order confirmation.

Processing time may be longer during sales, holidays, high-demand periods, or due to circumstances beyond our reasonable control.

2. SHIPPING TIME

After the order is dispatched, delivery generally takes approximately 3–7 business days within India.

Delivery times are estimates and may vary depending on the delivery location, courier service, weather, public holidays, and other circumstances.

3. SHIPPING CHARGES

Shipping charges, if applicable, will be displayed during checkout before the order is completed.

Any free-shipping offer will be subject to the terms mentioned with the respective offer.

4. DELIVERY ADDRESS

Customers are responsible for providing a complete and accurate delivery address, including:

• Full name

• House/building details

• Street/locality

• City

• State

• PIN code

• Contact phone number

HEQRA STORE is not responsible for delays or failed delivery caused by incorrect or incomplete address information provided by the customer.

5. ORDER TRACKING

Where tracking